Carrying heavy boxes across town is nobody's idea of a good afternoon. Moonlit Travels offers door-to-door cargo collection arrangements for customers in High Wycombe, Slough and Chesham who are sending goods to Pakistan or Azad Kashmir. This guide explains how a collection request works.
What door-to-door collection means
Instead of bringing your boxes to the office, you ask for them to be collected from your address. Collection is subject to availability, so the team will confirm whether it can be arranged for your postcode and on your preferred date before anything is booked.
How a collection request works
There are two ways to start: call or message the team, or fill in the collection request form on our main cargo page.
Step one: send your request
Call 01494 474084, message on WhatsApp, or complete the online collection request form.
Step two: provide your details
The online form asks for:
- your full name and phone number;
- the full pickup address;
- a description of the goods, including the number of boxes, approximate weight and any special handling needs;
- your preferred pickup date and time.
If you call instead, have the same information ready, along with the destination town in Pakistan or Azad Kashmir.
Step three: wait for confirmation
Submitting the form sends a request; it does not confirm the booking. Your collection is only confirmed once the Moonlit Travels team contacts you. They will go over availability, the service and the price with you.
Areas covered for collections
The cargo service lists High Wycombe, Slough and Chesham as its collection areas. If you live nearby but outside these towns, it is still worth asking, but do not assume collection is available until the team confirms it. Customers in Slough and Chesham can read our dedicated guide to sending cargo from Slough and Chesham to Pakistan.
Getting ready before collection day
A collection runs more smoothly when boxes are packed, sealed, labelled and easy to reach. Before the day:
- finish packing and seal every box (see how to pack a cargo box);
- weigh or estimate the weight of each box;
- label each box with recipient details and a box number;
- keep your item list and the recipient's details to hand.
Our full checklist for preparing cargo for collection covers each of these in more detail.
Tell the team about access
A collection is quicker when the team knows what to expect at your address. Mention anything that might affect it when you send your request.
Flats, stairs and lifts
If you live in a flat or the boxes are upstairs, say so, and mention whether there is a lift. Moving heavy boxes to the ground floor beforehand, if you can do so safely, can also help.
Parking and directions
Let the team know about parking restrictions, shared driveways or addresses that are hard to find. A landmark or short set of directions in the request saves time on the day.
Decide on air or sea before you book
It helps to know which service you want before the collection is arranged, as the minimum weights differ: 10 kg for air and 20 kg for sea. If you are undecided, our air versus sea cargo comparison sets out the trade-offs, or the team can advise when you call.
Visiting the office instead
If you would rather talk things through in person, the Moonlit Travels office is at 122 Desborough Road, High Wycombe, HP11 2PU. Opening hours are Monday to Saturday 10:00 am to 8:00 pm and Sunday 10:30 am to 7:00 pm. Ring ahead if you want to discuss a specific shipment.
Collection questions
Is my collection booked once I submit the form?
No. The form sends a request. The booking is only confirmed when the team contacts you.
Can I choose the collection time?
You can give a preferred date and time. The team will confirm what is available.
Do my boxes need to be packed before collection?
Yes, have everything packed, sealed and labelled before the collection. Ask the team about anything you are unsure how to pack.
Request your collection
When your boxes are ready, send a request and the team will be in touch to confirm. You can do this from our main page for cargo collection and shipping from High Wycombe to Pakistan, which also lists current starting rates.
